Through the use of analytics, facility managers in this quadrant have a significant awareness of the issues that need addressing in their system but do not have the time or resources to address them. Typical attributes include:

• Needing to prioritize a sizable list of issues to address
• Inability to commit to capital expenditure, for whatever reason
• Not having the right technical expertise to address issues
• Unable to properly manage vendors who are providing services

Recommended action:

• Engage specialized professional services firm to supplement in-house resources
• Fund the cost of services from savings derived from addressing issues